Return Policy

We offer a 30-day return policy. If 30 days have gone by since your purchase, refund or exchange are no longer an option. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. All refunds and exchanges must be accompanied by a receipt or proof of purchase. Worn, adjusted or damaged products cannot be refunded or exchanged.

 

No refunds will be issued on special orders or merchandise that has been personalized, engraved, sized or otherwise altered. Gift Cards are non-refundable.

 

Online Order Returns

We offer free returns on online orders over $100. Returns for online orders can be arranged by calling 754-307-2500 or emailing salesaajewelers@gmail.com. There is a 20% restocking fee for accepted returns. You will be credited for the remaining amount of the items purchased, provided that the items are returned in their original condition. You are responsible for the cost of shipping. A shipping label will be provided if you choose to return the item by mail. Or you may drop it off personally at our location in Lighthouse Point, Florida.

 

Sale Items

Returns for sale items must be initiated within 15 days of in-store transaction or delivery date for online purchases. Returns for all sale items will be given a credit to be used on a future purchase. Sale items include those that list a “sale price” below the retail price.

Items that are purchased at a discount using a holiday offer or promotional code are excluded from this policy.

 

Credits

All merchandise credits will be issued in the form of either an in-store or online gift card. Please let us know whether you intend to use your credit in-store or online, as our gift cards cannot be used interchangeably.

 

Refunds

Once your return is received and inspected, we will send an email of refund approval or rejection. If approved, the refund will be processed back to your original method of payment.

 

Late or Missing Refunds

It may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account. Then contact your credit card company or bank. If you’ve done all of this and you still have not received your refund yet, please contact us at salesaajewelers@gmail.com.

 

Exchanges

We only replace items if they are defective or damaged from shipping. These circumstances will be evaluated on an individual basis and may require you to supply pictures of the item and/or packaging. If you need to exchange it for the same item, send us an email at salesaajewelers@gmail.com and send your item to: 4618 N Federal Hwy, Lighthouse Point, FL 33064.